Description:
Annual development of FS call center performance comparing the years 2014 to 2023. Providing information to tax subjects via 3 main information channels: mail (Live Agent), phone calls (call center) and chat (Live Agent). The number of prepared submissions of entities in individual years is influenced by the adopted legislative changes and their impact on the fulfillment of tax obligations. At the time of major legislative changes, the number of inquiries increases significantly. In 2021, the increase in demand was influenced by the MFSR vaccination lottery project, during which the FS Call Center provided massive support to citizens who participated in the vaccination lottery. In 2022, we covered support for seniors who were paid a vaccination bonus for completing the Kovid vaccination.
Data a sources:
Informations about dataset:
| Author | Financial Administration |
|---|---|
| Provider | |
| Theme | Economy and Finance |
| Type of dataset | Dataset of publication minimum of public administration body |
| Contact point - name and email | Financial Administration - podnety@financnasprava.sk |
| Provider (title) | |
| Licence | CC 4.0 international |
| Time coverage | 13.03.2024 - 13.03.2025 |
| Change date | March 13, 2024 |
| Release date | March 13, 2024 |
| Unique Identifier | 2u5avwvpj0zhjgbawst8 |
