In the second half of 2021, specifically in the months of August, September, October and November, we at the Call Center Financial Administration provided support for those who participated in the project as part of the Ministry of Finance SR project Being healthy is a win - Vaccination premium and vaccination bonus. In 4 months of support, we handled more than 49,000 submissions.

Monthly development of call center performance of the Financial Administration broken down to the provision of information to taxpayers through 3 main information channels: mail (Live Agent), telephone calls (call center) and chat (Live agent). Update: monthly.

From the point of view of the Financial Administration, the month of March is important especially due to the filing of income tax returns and thus the collection of taxes for the previous year. March 2021 was comparable to the performance of previous years, with the exception of 2019, in which the increased number of calls was experienced. This was due to legislative changes - electronic filing of documents by business entities (natural persons and legal persons) in accordance with exceptions to the law. Update: annually

Annual development of call center performance of the Financial Administration broken down for the provision of information to taxpayers through 3 main information channels: mail (Live Agent), telephone calls (call center) and chat (Live agent). Update: annually